Returns Policy

Returns Policy

MooGoo has a 100% customer satisfaction policy. If you’re not satisfied with any product(s) you purchased from our website, we’ll happily organise a refund or exchange.

If you’d like to make a refund or exchange request, please email info@moogoo.ie with your order number (which can be found in you order confirmation email), the item(s) that you would like to return, and the reason for the return. 

One of our friendly Customer Service team members will reach out to you as soon as possible to arrange to have the product(s) returned to us. When returning products, please keep your proof of return (your tracking number) in the event the parcel goes missing in transit.

Requests for returns and exchanges should be made within 60 days of the original order date. Returned products much be must be substantially unused.

EU Right of Withdrawal

Under EU consumer law, customers have the right to withdraw from their purchase without providing a reason.

  • You may cancel your order at any time before dispatch.
  • You may also withdraw from your purchase within 14 days of receiving your order.
  • To exercise your Right of Withdrawal, you must notify us within the 14-day period by emailing info@moogoo.ie or by submitting a withdrawal request using our online form below.
  • Once your withdrawal request is submitted, products must be returned within 14 days.
  • Refunds under the EU Right of Withdrawal will be processed within 14 days of receiving the returned goods or upon receiving proof of return shipment.
  • Refunds will be issued using the original payment method unless otherwise agreed.

Exclusions

The Right of Withdrawal does not apply to:

  • Products that have been substantially used beyond what is necessary to inspect them

Order Cancellations

Should the need arise to cancel an order after you've placed it, we’ll do our best to accommodate your request. Order cancellation is a time-sensitive action, so please get in touch via phone or email us ASAP at info@moogoo.ie.

Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery.