Are your products tested on animals?
The only animals we use for testing are our own bodies. Friends usually test it next. If they like it and ask for more, we keep it. That's how all of our products have been developed.
Are your products made of milk?
We aren’t called MooGoo because our products are based on milk. If you think about it, putting any meaningful amount of fresh milk into a cosmetic product and then putting it on a shelf in a store for a while would not end well – yuck! We do use ethically and sustainably sourced Milk Protein from a credible Australian supplier in a some of our skincare and hair care products because research has found that it helps to increase skin elasticity by up to 20%, as well as protects hair fibres and revitalizes hair's natural protective layer. The only products we make that contain fresh milk is our solid Cleansing Bars. This is only possible due to the way soaps are made, but this is not possible for creams or shampoos/conditioners. Not all of our products contain Milk Protein, so if allergies are a concern, we do have some other great and healthy options for you to choose from. The only other non-vegan ingredients we use is some of our products other than Milk Protein are Honey and Beeswax.
Can I use MooGoo on a newborn?
We get this question a lot, and the simple answer is YES! All of the ingredients we use in our products are gentle enough for newborns, but we don’t recommend using our Night Cream or Anti-Ageing products on children. We suggest you always patch test first to check for allergies to any natural ingredients.
Are ALL product ingredients listed on the packaging?
YES! Here at MooGoo we take the "No Gimmick" approach very seriously and believe it is important to inform people what they are putting on their skin. "Therapeutic Products" actually have no requirement to list all of their ingredients, but we do it voluntarily. No secrets here...we are as proud of the back of the bottle as we are of the front.
Where should I store my MooGoo and do your products have an expiry date?
All MooGoo products have an expiry date noted on the label (generally on the back or at the seal), but should last 24 months if stored under 30 degrees, away from sunlight.
Are MooGoo products safe for use after the best before date?
We cannot guarantee the effectiveness of products after this date, however, generally the products maintain integrity well beyond the best before date!
My product is a different colour/different consistency to the last one. Has the formula changed?
When working with natural ingredients there can be slight variances from batch to batch that can cause a change in smell, colour and texture. You may also notice changes in colour after having used a product for a couple of weeks. This happens when the top layer of the cream is exposed to air and mixes throughout the cream, resulting in an overall colour change. The product itself is still safe for use.
I can’t seem to get all of the product out of the bottle with the pump? Why is this happening?
Based on requests from the Herd, we created larger sizes of our moisturisers as we know that when you love something, you often want to buy in bulk. Larger sizes are better value for money, use less plastic and you can get more ‘Goo in one go. When it comes to products with higher viscosity (thicker in nature), it can be harder for them to be dispensed through a pump system when the product is running low. This means that you might not be able to access every last drop with the pump provided. To get your hands on the last bit of product in the bottle after it can no longer be pumped, simply turn the bottle upside down and allow the product to make its way to the top of the bottle with the help of gravity. Now when you unscrew the cap, the product will be there ready for you to use and enjoy as needed. We use bottles with pump tops instead of jars as we find this to be much more sanitary delivery system.
Is MooGoo safe to use during pregnancy and while breastfeeding?
Absolutely! All our products use natural ingredients that are also generally edible. We do recommend performing a patch test for allergies before use.
Our Eczema & Psoriasis Creams and Nourishing Deep Pore Oil Cleanser do contain Essential Oils which some internet sites do suggest avoiding during pregnancy. However this usually refers to aromatherapy or applying the oil directly to the skin. We only use very small amounts, but of course it is always a personal choice and we recommend to patch test for allergies before use.
What does “Dermatologically Tested” mean?
You may have seen the term “Dermatologically Tested” on lots of products before, but did you know there’s no actual definition or regulation for this term? Because that didn’t sit right with us, and because our aim is to make products for people with really sensitive skin, we decided to send a bunch of them off to be tested in an independent lab on 54 people who reported having sensitive skin. The results were given on a scale of 0 to 5 with 0 being no irritation or redness and 5 being a reaction. We’re happy to report that other than one person who had a reaction to the adhesive on the patch and another who found the patches painful to remove, all subjects reported 0 for redness and irritation for all the products we sent for testing. To check out the full report and summary of the test we did on this product, click here.
Are your products certified organic?
Our products are made of natural ingredients, but not all of them are certified organic. Organic certification can be very useful when it comes to unprocessed food to ensure it is free of pesticides and not genetically modified. However, when it comes to skin care, ingredients are usually refined in order to draw out the pure oils and other cosmetic grade ingredients. Impurities and unwanted components are filtered out which means they become free of pesticides. Cosmetic grade ingredients, whether natural, organic or synthetic, need to be delivered with purity standards.
We have chosen to focus on natural, edible ingredients based on how much they help the skin rather than whether or not they get the tick of approval by organic certifying bodies. Natural is almost always best in our opinion.
Are your products Vegan?
We have a lot of vegan products in our range. In some of our formulas, we've chosen to use Milk Protein and Honey in some of the creams, Beeswax in the Lip Balms and whole milk in the Fresh Milk Cleansing Bars. Below is a full list of the MooGoo products that are Vegan-friendly:
- 2-in-1 Bubbly Wash
- Amplified Anti-Ageing Serum with Argireline® Amplified Peptide
- Anti-Bacterial Hand Gel 100ml
- Ascorbyl Tetraisopalmitate (Vitamin C) (3%) Brightening Active Serum
- Baby Nappy Balm
- Baby Tail Swat Roll On
- Bakuchiol (1%) Natural Retinol Substitute Active Serum
- Calophyllum Inophyllum (Tamanu) Seed Oil (100%) w/v
- Cover Up Buttercup SPF 15 Natural Moisturiser
- Fresh Cream Deodorants
- Gentle Exfoliating Micro Powder
- Gentle Foaming Face Cleanser
- Hyaluronic Acid (2%), Niacinamide (10%) Active Serum
- Hydrating Renewal Face Cream
- Magnesium Moisturiser
- Moothpaste – Fluoride Free
- Oil Cleansing Method
- Rosa Canina (Rosehip) Fruit Oil (100%) w/v
- Scalp Cream
- Sensitive Skin Balm
- SPF 15 Moisturising Day Cream
- Tail Swat Body Spray
- Tinted SPF 40 Face Cream
- Ultra Gentle Cleanser with Ceramides
Can your products be used on my pet?
This question was asked so much that we were inspired to create a pet range, Dr Zoo! We've used the same ingredient philosophy as MooGoo but tweaked the formula to suit pets and the PH of their skin. It's gotten the lick of approval from all of our four legged friends!
How do you treat your cows? And where do you source your Milk Protein?
This is a common misconception about MooGoo. It may come as a surprise, but we don’t have any cows of our own. But, when it comes to sourcing our ingredients, animal welfare is a topic that we’re very mindful of. We would never choose to use an ingredient that was derived in a way that harmed any animal in its making. The main dairy-based ingredient we use in our products is Milk Protein as it has some wonderful benefit for human skin and hair. We don't make our own Milk Protein, so we buy it from a credible supplier here in Australia. To make sure we know where our Milk Protein was coming from, we’ve spoken extensively with the supplier and received word from their quality manager at the farms where the lovely cows are looked after. They’ve guaranteed they are members of SEDEX, which ensures that ethical practises are always used and implemented in all of their locations. They also place a high importance on the welfare of their cows and have no tolerance for any kind of animal cruelty. Regular site checks are conducted on their farms here in Australia to ensure these standards are being upheld.
How do you choose your ingredients?
A lot of thought goes into our ingredient choices, but here are a few of the main things we consider:
- Use non irritating ingredients. Just because an ingredient is natural doesn't mean it is always gentle. Many essential oils although lovely, can trigger reactions so we don't use too many of these. As well as many synthetic chemicals, there is a long list of natural ingredients we also avoid.
- It must be as safe as possible if ingested or absorbed. Everything is a poison if you consume enough of it, even water (that's called Water Toxemia). We choose ingredients that are as edible as possible, using baking soda as the base line for comparison. Most ingredients we use like Aloe, our plant oils, even our preservative system based on Hops are also used in foods.
- Effective Ingredients. There's no point having ‘Green Tea' in the ingredients if it just means a tiny bit of green tea as it wouldn't make any difference. Instead we use the concentrated extract. Aloe Vera for example is mostly water. But by using the concentrated extract of Aloe, we can benefit from the full concentration of the good bits of the Aloe plant.
Why do you use *insert particular ingredient*? I read on the internet that it causes death/cancer/pregnancy/nuclear armageddon etc.
People usually understand that the internet is not a reference source and if you want to find a website to confirm any opinion from "Was the moon landing faked?" through to "Does Aloe Vera cause cancer?" you could probably find it. What we do to make sure our ingredients are healthy is to look at studies, not random websites that claim everything they don't use themselves is dangerous. You can find most of these studies using http://www.scholar.google.com. But if you're still unsure after reading through these, you can always get in touch. The formulator is not some anonymous person in another country, but right here and passionate about what ingredients we have chosen to be healthiest for everyone.
Top Tip: Some people investigating ingredients will use an MSDS sheet. This document (Material Safety Data Sheet) is for the bulk handling of a material, not when it's used in a product. So, for Wheat Flour for example, the MSDS will have all sorts of warnings from triggering allergies to respiratory irritation. That doesn't mean avoid bread, it just means wear a face mask when pouring out the flour.
What is the pH level of your products?
All of our products (aside from the Soap Cleansing Bars) are balanced to human skin, so 5.5-6.0. The pH of our Soap Cleansing Bars are between 9 - 9.5.
Where can I find your products in store?
We're stocked in a number of Pharmacies and Health Food stores across Australia. To find a MooGoo stockist close to you, pop your country and suburb into the following link. You can select the radius that you would like to search as well. Stockist Search
I need a Material Safety Data Sheet (MSDS) for *insert product*, where can I find this?
If you require an MSDS, please e-mail firstname.lastname@example.org or jump on to our online chat if someone is available. We can send it straight through for you.
What happened to the 270g pump bottles?
We work very hard to please our customers, we had been receiving a lot of feedback that people were struggling to get the last 1/3 out of the packaging. For this reason they have been replaced with 200g squeeze tubes. We have started to release our products in hugeee 1L pump bottles which are more cost effective if you go through a lot! At the moment, they are available in the 2 in 1 Bubbly Wash, Milk Wash, Skin Milk, Shampoo and Conditioner. We're hoping to expand this range in the future.
I want to place an order. How can I do this?
To place an order, you can follow the below steps :)
- Select Shop
- Select the Category you're wanting to browse through (E.g. moisturiser, sun safety, oils & serums).
- Select the Product you wish to order
- Select the size of the product you are wishing to order (this is located above the ‘Add to Pail' button)
- Select Add to Milk Pail
- Select Proceed to checkout
- Enter shipping information
- Select Payment Method
- Select Place Order