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Shipping & Delivery

All EU orders under 2.5kg will incur a €12.00 flat rate shipping charge. Orders from 2.5kg to 4 kg are charged €20.00 and orders over 4kg are charged €35.00. Orders are dispatched within 1 business day of receiving payment and sent via Royal Mail. You can expect your order to arrive within 7 to 10 working days. If you are from Australia, the UK, US, Malaysia, Ireland or South Africa, we have a local team of passionate MooGoo people with their own website. Please use these websites to order from these countries for the best shipping rates and quickest delivery. Let us know if you have any problems!

Australia: www.moogoo.com.au

UK: www.moogooskincare.co.uk

USA: www.moogoousa.com

Ireland: www.moogoo.ie

Malaysia: www.moogoo.my

South Africa: www.moogoo.co.za

Terms & Conditions

Payment – Payment can be made via credit card (Mastercard and Visa) or Paypal. Feel free to email us at info@moogooskincare.co.uk if you have any questions.

Tracking

All orders over are tracked, if you need help tracking your parcel, please contact us on info@moogooskincare.co.uk and we will do that for you. If you state that your parcel can we left in a “safe place” and therefore is not signed for, we are not responsible if packages go missing.

Returns & Exchanges

MooGoo has a 100% customer satisfaction policy. If you are not satisfied with a product(s) you have purchased online, we will happily organise a refund or exchange. Simply contact via phone or email explaining whether you want a refund or exchange for the product(s) and a reason for the return or exchange. From there we can arrange to have the products returned to us. This should be done within 60 days of receipt and the product(s) must be substantially unused. When returning goods, please keep proof of return in the event the parcel goes missing in transit.

Privacy Policy

All information provided to MooGoo is kept confidential and used simply for the processing of your orders. No emails or personal information is provided to any third party.

Security

For your safety, we never store or even see your credit card details. They are sent directly to our bank and erased at the end of the transaction.

Please check that the 'padlock' icon in your browser is active when you checkout. This indicates an encrypted connection which means that third parties cannot intercept your data in transit.