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Shipping & Delivery

Order Processing

All orders are dispatched from MooGoo HQ within 1 business day of receiving payment.

Flat Rate Shipping

All orders to Europe will incur flat rate shipping charges as follows:

Package Weight Flat Rate
0.1kg to 2.5kg €12.00
2.5kg to 4 kg €20.00
Over 4kg €35.00

You can expect your order to arrive within 7 to 10 working days.

Tracking and Delivery

We usually ship your goodies through Royal Mail, however sometimes for larger orders, we may have to use a different courier such as DPD or DHL. All orders have parcel tracking, if you would like to track the status of your parcel, please get in touch with us and we’ll look into it straight away.

International Orders

If you’re from Australia, UK, USA, Ireland, Malaysia or South Africa, we have passionate, local MooGoo people in these countries to better look after you. You can place your order from their websites for the best shipping rates, quickest delivery and friendliest customer service. If you’re from a country not in this list, visit the Australian website as they take care of all other International orders.

Australia: www.moogoo.com.au

UK: www.moogooskincare.co.uk

USA: www.moogoousa.com

Ireland: www.moogoo.ie

Malaysia: www.moogoo.my

South Africa: www.moogoo.co.za

Terms & Conditions

Payment

Payment can be made via credit card (Visa or Mastercard) or PayPal. Feel free to email us at info@moogooskincare.co.uk if you have any questions.

Cancellations

Should the need arise to cancel an order after you've placed it, we’ll do our best to accommodate your request. Order cancellation is a time-sensitive action, so please get in touch via phone or email us ASAP at info@moogooskincare.co.uk.

Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery.

Coupon Codes

Occasionally, you might come across a coupon code to use on our website to receive a specific offer with your online order. Each code can only be used once per customer, and the offer connected with the code is not available with any other offer (2 codes cannot be applied to the same order). All coupon codes have expiry dates that need to be adhered too without exception.

All coupon codes must be applied in the Checkout stage, not in the Shopping Cart. The discount or offer will be reflected in the order subtotal once the code has been applied correctly. If your order total has not changed (in the case of a discount), or you cannot see that the offer has been applied, then the code has not been accepted or applied correctly. If this is the case, please contact us at info@moogooskincare.co.uk or on our live chat before your order is complete so we can help you with this issue. We will not provide refunds later for a discounted amount or offer if the coupon code is not applied to the order correctly.

Bonus Gifts

Occasionally, you might come across a Bonus Gift promotion on our website. These Bonus Gifts are added to the Shopping Cart automatically once conditions are met. Conditions vary for each promotion. If a certain value needs to be reached, this will be based on the subtotal of your order and not the total. Shipping is not included in the dollar amount qualifier. If you also apply a coupon code, please make sure to check that you still qualify for a Bonus Gift offer. For example, if the gift is not showing in your Shopping Cart or has disappeared, it means that conditions haven’t been met or are no longer being met. If this is the case, adjust your order accordingly. If you’re still experiencing issues, please contact us at info@moogooskincare.co.uk or on our live chat before your order is complete so we can help you with this issue. We cannot add Bonus Gifts to an order once it has been placed.

Returns & Exchanges

MooGoo has a 100% customer satisfaction policy. If you’re not satisfied with any product(s) you purchased from our website, we’ll happily organize a refund or exchange.

If you’d like to make a refund or exchange request, please email info@moogooskincare.co.uk with your order number (which can be found in you order confirmation email), the item(s) that you would like to return, and the reason for the return.

One of our friendly Customer Service team members will reach out to you as soon as possible to arrange to have the product(s) returned to us. When returning products, please keep your proof of return (your tracking number) in the event the parcel goes missing in transit.

Requests for returns and exchanges should be made within 60 days of the original order date and the product(s) must be substantially unused.

Product Packaging

Due to intermittent changes in packaging design, the product you receive might differ in appearance from what you see on the website. We assure you that the ingredients inside are the same even if the product name, label or box has changed in appearance. If you have a question about a specific product you’ve ordered, please get in touch with us if you need further clarification.

Privacy Policy

All information provided to MooGoo is kept confidential and used simply for the processing of your orders. No emails or personal information is provided to any third party. Check out the complete details of our Privacy Policy.

Security

For your safety, we never store or even see your credit card details. They are sent directly to our bank and erased at the end of the transaction.

Please check that the 'padlock' icon in your browser is active when you checkout. This indicates an encrypted connection which means that third parties cannot intercept your personal data in transit.